Privacy Policy

Legal Disclaimer. Last Update: 1.09.2025

Orange Tree Pool Villas respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the Montenegrin Law on Personal Data Protection (PDPL), the General Data Protection Regulation (GDPR), and the UK GDPR.

1. Who We Are

Orange Tree Pool Villas is a boutique complex of holiday triplex villas located in Reževići, Montenegro.

Data Controller:
Orange Tree Pool Villas acts as the data controller for the personal data collected through this website and booking process.

Email: orangetreepoolvillas@gmail.co
Phone: +382 69 199 600

2. What Data We Collect

When you book or stay with us, we may collect:

Contact details (name, phone number, email)
Booking information (dates of stay, number of guests, special requests)
Identification details (passport/ID) – required by Montenegrin tourism law
Payment details (processed securely through our booking partners)
Preferences (such as requests for transfers, activities, or special services)

Automatically Collected Data:

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent on the site
Referring website

3. Why We Collect Your Data

We use your data for:

Processing and confirming bookings
Complying with legal requirements (guest registration)
Providing services (check-in, transfers, activities)
Customer support and communication
Sending offers or news (only with your consent)

4. Legal Basis

We process personal data based on:

Contractual necessity – to manage your booking
Legal obligations – compliance with tourism and registration laws
Consent – for marketing communications and optional services
Legitimate interest – to improve our services and website

5. Data Retention

We retain personal data only for as long as necessary:

Guest registration data – as required by Montenegrin law
Booking and financial records – as required by tax and accounting laws (typically up to 10 years)
Marketing data – until you withdraw your consent or unsubscribe

After this period, data is securely deleted or anonymized.

6. Sharing Your Data

We may share your data with:

Government authorities (for legal guest registration)
Service providers (e.g., cleaning, transfers, chefs)
Booking platforms (e.g., Booking.com, Airbnb)
Payment processors and IT service providers

All third parties process data only as necessary and in accordance with applicable laws.

We do not sell or rent your personal data.

7. International Transfers

Your personal data may be transferred outside Montenegro, the European Economic Area (EEA), or the United Kingdom.

In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent legal protections.

8. Your Rights

Depending on your location, you have the following rights:

Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time
Request data portability

🇬🇧 UK Users

You have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
https://ico.org.uk/

🇪🇺 EU Users

You may contact your local data protection authority.

🇺🇸 US Users (e.g., California)

You may have the right to:

Request disclosure of collected personal data
Request deletion of your data
Opt out of the sale of personal data (we do not sell your data)

To exercise your rights, please contact us at orangetreepoolvillas@gmail.com.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or alteration.

10. Children’s Data

If guests under 18 years of age stay with us, we may collect limited data required for booking and legal registration. Where required, parental or guardian consent will be obtained.